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Best Practice for import of software products from management suite into...

I need to import into Service Desk the sw list from Management Suite, and I need to figure out the right data imports I need to configure.I'm starting from the MS inventory table [AppSoftwareSuites]...

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Missing key Target attribute for all mapped LEVEL ! in Tree Hierarchy??

I'm trying to test my new Import mapping however I am getting the error below, any idea guys or gals? Kind regards,Ajani.

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How do I import asset data from an excel file?

Hi, I'm new to using LANDesk (Version 2016.3) and I am trying to understand how I can import CI asset data, automatically, from an excel file into LANDesk.  Can anyone help please?

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Import from XML

We want to be able to create service requests based on XML - e.g. via a web service - is this possible? If so, how do we configure Service desk to receive the data?thanksJulie

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Data Import

How do you specify the current date on a date field for a data import.

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Error creating new Connection Type

Hello, I am working on a new Data Connection from a Generic Data Source (Spreadsheet). I have done this before with success, but am getting an error that I can't figure out a cause for. I have made the...

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eUpdate records from Active Directory

We have a connection from active directory and it imports new records in to Service desk, can we change this so that it also updates records so if things like job title or contact number is changed on...

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Excel import to create Incidents

Greetings all We are trying to use a spreadsheet for the source of regularly scheduled tickets that our Analysts need to look at.  I would like to import from a spreadsheet (to start with on a daily...

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Changed Data Connection to LDMS

For a new installation of Ivanti Management Suite we created a copy of the database connected to Service Desk.After I changed the database configuration within the Data Connection in Service Desk,...

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Does "Import Empty Values" work at all?

I've tried setting up an import with "import empty values" and it fails to set empty values on the items mapped and the fields included in the import, which are empty. Has anyone ever used this feature...

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Get a field to display

I am trying to get the employee id attribute to display when running a hardware report.  The attribute is there when looking at the user through LDAP.  Is there anyway I can add it as a column in the...

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When Importing - Attempt to delete a data object of Class Type Password that...

The full error message line is :-Attempt to delete a data object of Class Type Password that has already been deleted. A data object that has been deleted cannot be modified. When I'm importing the...

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SQL Import not running on schedule or importing manually. "Null value set for...

I've setup a new import from our SolarWinds Orion database for Router and Switch information.  The Data Connector points to a view created in the SolarWinds database with the information needed to be...

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Data import error: Object reference not set to an instance of an object

Greetings, Our scheduled LDMS import of workstations seems to not be working. When testing or running the import manually, it errors out about 1/4 of the way through with the following: Data import...

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Creating Incidents from Medxnote messages

We use Medxnote for messaging between clinicians at our hospital, and have been asked whether it would be possible for clinicians to log calls into Service Desk using Medxnote. So they would send a...

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